Bonus
With TCasino's referral program, you earn a bonus for every successful referral — though a few conditions must be met to qualify.
Referral bonus details:
| Terms | Description |
|---|---|
| Friend's Registration | Register using your referral link or code |
| First Deposit | Friend must make a minimum deposit of ৳500 |
| Your Bonus | ৳250 credited to your Cash Wallet |
| Friend's Bonus | 100% welcome bonus on your first deposit |
| Max Referrals | Unlimited referrals per month |
- 1Log in to your account → Profile → Go to the Refer & Earn section.
- 2Copy your personal referral link or 6-digit code.
- 3Share it with friends via WhatsApp, SMS, or any other channel.
- 4When your friend registers and deposits using your link or code, the bonus will be credited to your wallet.
Please note: Opening multiple accounts from the same mobile or device is strictly prohibited. Referring an account belonging to someone you know may result in both accounts being suspended.
Account
Account locks typically occur for one of two reasons: repeated incorrect password attempts, or suspicious activity flagged for security reasons.
Solutions by issue type:
🔒 Locked due to multiple incorrect password attempts
- 1Wait 30 minutes – A temporary lock will be lifted automatically.
- 2Click "Forgot Password?" on the login page and create a new password using the OTP sent to your mobile.
- 3If you have any issues, reach out via support@tcasino.app or live chat with your registered number.
🚫 Locked for security reasons
- 1Email us directly at support@tcasino.app.
- 2Email us your registered mobile number, a description of the issue, and a photo of your ID.
- 3Our support team will reach out within 24 hours, and your account will be restored once verification is complete.
Tip: Never share your password with anyone, and avoid logging in over public WiFi to keep your account secure.
Promotions
TCasino regularly rolls out new promotions, accessible from multiple places on the platform.
Where to find promotions:
- Latest Promotions page: "Latest Promotions" from the menu or /latest-promotions – this is the central hub for all offers.
- Homepage Banner: Active offer banners are displayed on the home page after you log in.
- Live Chat & SMS: You'll receive an SMS to your registered number during major promotions.
- Account Notifications: Enable app or browser notifications to get updates straight to your phone.
| Promotion type | Update time |
|---|---|
| Daily Offers | Every day at 9 AM |
| Weekly Cashback | Every Monday |
| Special Match Offers | The day before a big match |
| Monthly Jackpot | 1st of every month |
Tip: Keep SMS and email notifications enabled in your account settings so you never miss a promotion.
Responsible Gambling
Absolutely. TCasino's Responsible Gaming section includes several tools that let you manage and control your own betting activity.
Available Self-Control Tools:
| Tool Name | Action | Available from |
|---|---|---|
| Deposit Limit | Set daily / weekly / monthly deposit limits | Instant |
| Loss Limit | Stop betting after losing a set amount | Instant |
| Session Time | Maximum daily playtime | Instant |
| Cool-Off | 1-day to 6-week break | Instant, non-reversible |
| Self-Exclusion | 6 months – Permanent closure | Within 24 hours |
- 1Log in to your account.
- 2Tap the profile icon at the top right → go to "Account Settings".
- 3Click the "Responsible Gaming" tab.
- 4Choose your preferred tool and set the amount or duration.
For more details Responsible Gaming Page Once a limit is set, it cannot be lowered — it can only be increased, and that increase takes effect after 72 hours.
Bonus
The welcome bonus is credited directly to your account, but there is one step you need to follow when making your first deposit.
Steps to claim your Welcome Bonus:
- 1Sign up with TCasino and verify with a mobile OTP.
- 2Go to the Wallet section → Deposit. If prompted for a promo code, enter "WELCOME100".
- 3A minimum deposit of ৳500 automatically unlocks a 100% bonus, up to a maximum of ৳5,000.
- 4The bonus will be credited to your Bonus Wallet, not your main wallet.
| Subject | Description |
|---|---|
| Minimum Deposit | ৳500 |
| Bonus Rate | 100% Match |
| Maximum Bonus | ৳5,000 |
| When You Receive the Bonus | Within 15 minutes of your deposit |
| Bonus Validity | 30 days |
Warning: The Welcome Bonus is available on your first deposit only. Existing members are not eligible to claim this offer a second time.
Account
Some details can be changed directly, while others require assistance from our support team.
How to update your information:
✏️ Can be changed by you directly (via Account Settings)
- Password
- Email address (OTP verification required)
- Adding or removing a payment method
🛠️ Change via Support (KYC required)
- Full Name – changes are made to match your official ID
- Mobile Number – Both your old and new numbers must be verified with an OTP
- Date of Birth – Verified via National ID; changes may take 48–72 hours to process
- 1Log in → Profile → Personal Info → "Change Number".
- 2An OTP will be sent to your old number — use it to verify.
- 3Enter your new number and an OTP will be sent to it.
- 4Once both OTPs are verified, your number will be updated.
Bonus
Bonus funds cannot be withdrawn directly — you must first place a specified amount in bets. This is known as a wagering requirement.
What the wagering requirement means:
Say you receive a ৳1,000 bonus and the wagering requirement is 10x. You would need to place a total of ৳10,000 in bets before you can withdraw. Both wins and losses count toward the total wagered amount.
| Bonus Type | Wagering | Example (on a ৳1,000 bonus) |
|---|---|---|
| Welcome Bonus | 10x | ৳10,000 in bets required |
| Reload Bonus | 8x | ৳8,000 wagering required |
| Cashback | 3x | ৳3,000 wagering required |
| Referral Bonus | 5x | ৳5,000 wagering required |
- Only bets with minimum odds of 1.50 count towards wagering. Bets below this threshold will not be counted.
- Wagering must be completed before the bonus expires.
- Bonus wallet progress can be tracked under Account → Bonus Tracker.
- Once the wagering requirement is met, your bonus funds will be transferred to your main wallet and become available for withdrawal.
Example: If you receive a ৳500 Welcome Bonus on a ৳500 deposit, you'll need to place ৳5,000 in bets at a 10x wagering requirement. Progress is updated automatically after each bet.