What happens to my bet if a match is abandoned due to rain or any other reason?

For cancelled or abandoned matches, TCasino settles bets in accordance with international betting rules. The general policy is as follows: If the match is fully cancelled: Your full stake will be refunded. Refunds are typically credited to your TCasino wallet within 24 hours. In a parlay bet, if one match is cancelled, the bet is settled based on the remaining matches. If a match is abandoned mid-way: Cricket: If the result is determined by the DLS method, bets are settled on that result. If no result is determined, the bet is void and your stake is refunded. Football: Bets are generally void if less than 90 minutes of the match have been completed. For specific bet types (e.g. half-time score), if that portion of the match was completed, the result of that segment stands. Updates on voided or abandoned match bets will appear in your TCasino account's betting history. If you have any questions, reach out to support.

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FAQ

Common questions about match cancellations and customer support

For cancelled or abandoned matches, TCasino settles bets in accordance with international betting rules. The general policy is as follows: If the match is fully cancelled:

Your full stake will be refunded.
Refunds are typically credited to your TCasino wallet within 24 hours.
In a parlay bet, if one match is cancelled, the bet is settled based on the remaining matches.

If a match is abandoned mid-way:

Cricket: If the result is determined by the DLS method, bets are settled on that result. If no result is determined, the bet is void and your stake is refunded.
Football: Bets are generally void if less than 90 minutes of the match have been completed.
For specific bet types (e.g. half-time score), if that portion of the match was completed, the result of that segment stands.

Updates on voided or abandoned match bets will appear in your TCasino account's betting history. If you have any questions, reach out to support.

TCasino's customer support team is available 7 days a week, from 9 AM to 12 AM. For urgent issues outside these hours, you can always reach us by email. Ways to reach us:

Live Chat

Fastest option — typically a response within 2–5 minutes. Use the chat button at the bottom right of the website or app.

Email Support

support@tcasino.app – for complex issues. We typically respond within 24 hours.

FAQ Section

Get instant answers to common questions. Check here before reaching out to support.

Tip: You can chat with our support team in Bangla and they'll respond in Bangla. When emailing, include your account mobile number and a full description of your issue for a faster resolution.